Chargeback Policy
At Sufian Gebal LTD Car we strive to provide the highest quality cars and an exceptional
service for all our customers. We understand that chargebacks can sometimes occur,
and we want to ensure that both parties are protected and properly managed in these
situations.
What is a Chargeback?
A chargeback occurs when a customer disputes a transaction with their bank or payment
provider, leading to a reversal of the payment. This is typically done in cases of unauthorized
transactions, dissatisfaction with the product, or delivery issues.
Our Commitment to Customer Satisfaction
Before initiating a chargeback, we encourage all customers to reach out to our customer
service team at:
Support E-mail: sufiangeballtdcar@gmail.com
Business E-mail; info@sufiangeballtdcar.co.uk
Phone Number: +44 7405340650
We are committed to resolving any issues regarding service quality or other concerns.
Most problems can be resolved quickly without the need for a chargeback.
Chargeback Procedure
If a chargeback is filed, we will follow these steps:
1. Investigation: We will thoroughly investigate the issue, including reviewing transaction
details, communication records, and any product complaints or concerns raised.
2. Communication: If a chargeback is initiated, we may contact you directly to clarify the
reason for the dispute and to seek resolution.
3. Resolution: We will attempt to resolve the issue amicably, either by providing a refund,
replacement, or other suitable solution. If the issue cannot be resolved directly, the
chargeback process will proceed through our payment processor.
The number of days the Chargeback will probably take to complete are 14 days.
Chargeback Fees
Please note that chargebacks are costly and time-consuming. If a chargeback is determined
to be invalid or issued without prior communication with us, we reserve the right to charge a
fee to cover the administrative costs incurred in handling the dispute. This fee may vary based
on the payment processor and is typically in the range of 25£ – 50£.
Preventing Chargebacks
To avoid chargebacks, we recommend that customers:
• Double-check your order details and shipping information before completing your
purchase.
• Contact us promptly in case of any issues with your order, including delayed delivery or
product dissatisfaction.
• Keep your payment and account information secure.
Final Note
We value every customer and strive to provide high-quality products and service.
Chargebacks should be a last resort after all other avenues of resolution have been explored.
By working together, we can ensure a positive experience for both parties.
Thank you for choosing Sufian Gebal LTD Car. If you have any questions, please feel
free to contact our support team at:
Support E-mail: sufiangeballtdcar@gmail.com
Business E-mail; info@sufiangeballtdcar.co.uk
Phone Number: +44 7404841052.