Frequently Asked Questions
BOOKINGS AND DOCUMENTS
What documents do I need to rent a car?
To rent with Sufian Global Car LTD, you need a valid driving license held for at least 2 years, a passport or valid ID document, and a credit card in the main driver’s name. When renting abroad, a passport is usually required as additional identification.
Additional conditions may apply for customers under 25.
Can I book for someone else?
The booking can be made by third parties, but car pickup must be done exclusively by the main driver with their original documents and the booking voucher received after reservation confirmation.
What’s the minimum age to rent a car?
The minimum age varies by location. While in many European countries you can rent at 18, in most locations the minimum age is 21. You can easily check this by entering your age before clicking “Search.” Most rental companies charge a young driver supplement for customers under 25 (age threshold may vary by company and location). When you enter your age before starting your search, we’ll include this supplement in the total price for easier comparison.
Until when can I cancel for free?
Free cancellation is possible up to 48 hours before the scheduled pickup time. For same-day bookings, contact our customer service at any of our airport locations.
PAYMENTS AND PRICES
Which credit cards do you accept?
We accept all major credit cards (Visa, Mastercard, American Express). Many international companies like ourselves now also accept debit cards (MasterCard or Visa), though availability varies by location. Always check the payment section of rental conditions before booking if you don’t have a credit card.
When is the amount charged?
The charge occurs at the time of car pickup. During booking, only a pre-authorization is made on your card, which is released if you don’t show up for pickup.
What does the price include?
All our Sufian Global prices include: comprehensive insurance, theft and fire coverage, third-party liability, airport taxes, unlimited mileage, GPS navigation system, and 24/7 roadside assistance.
What if my plans change?
If you book with Sufian Global Car LTD, you can modify or cancel your reservation free of charge up to 48 hours before the scheduled pickup time.
What if my plans change?
If you book with Sufian Global Car LTD, you can modify or cancel your reservation free of charge up to 48 hours before the scheduled pickup time.
FLEET AND VEHICLES
Can I choose the exact model?
We guarantee the booked category or higher. The specific model depends on availability, but all vehicles in the same category offer similar features and our premium standards.
Are the cars always new?
Our fleet is constantly renewed. All Sufian Global vehicles are less than 18 months old and undergo regular maintenance and safety checks to ensure optimal performance.
Can I add extras after booking?
Yes, through your reserved area or by contacting customer service. Some extras can also be added at pickup, subject to availability at our airport desks.
What should I look for when choosing a rental company?
When choosing your rental company, pay attention to customer reviews and rental conditions. We’re proud of our “Car Rental Excellence Award” badge, recognition given to the top three companies in each location (with an average score of 8 or higher). We recommend always checking the rental conditions to ensure the company best meets your needs.
AIRPORT SERVICE
Where do I find your desk?
Our Sufian Global desks are located in the arrivals areas of all major Italian airports and European capitals. Following the “Car Rental” signs, you’ll easily find our distinctive Sufian Global station.
What happens if my flight is delayed?
Our airport stations operate with extended hours to accommodate flight delays. In case of significant delays, we recommend contacting us to confirm vehicle availability and adjust pickup times.
Can I pick up the car at one airport and return it to another?
Yes, we offer “one-way” service between all European airports in our network. Variable additional costs may apply depending on the destination.
INSURANCE AND DAMAGE
What does the included insurance cover?
Insurance includes: comprehensive coverage, theft and fire, third-party liability, windshield, tire, and bodywork damage coverage – everything you need for worry-free travel.
What happens in case of an accident?
Immediately contact the emergency number found in your car documents. Our Sufian Global team will assist you with all necessary procedures and provide immediate support.
Do I need to leave a deposit?
For most categories, no deposit is required thanks to our comprehensive insurance coverage. Only for luxury and executive vehicles might a security deposit be required.
APP AND DIGITAL SERVICES
How does the Sufian Global app work?
The app allows you to fully manage your rental: digital check-in, car opening/closing, contract extensions, direct assistance, GPS navigation, and much more – all at your fingertips.
Can I extend the rental through the app?
Yes, you can extend the rental directly from the app until 6:00 PM on the expiration day, subject to vehicle availability.
INTERNATIONAL TRAVEL
Can I travel to other European countries?
Yes, all our Sufian Global vehicles are authorized for circulation throughout Europe. Always verify that your destination country is included in the policy coverage.
Are additional documents needed for international travel?
Some countries may require specific documents. Our booking system will inform you during reservation if additional documentation is necessary for your intended destinations.
Your questions answered, your journey secured.
Welcome to Sufian Global Car LTD.